Refund & Return Policy

We accept returns within 14 days of delivery for unused mugs in their original condition and packaging. To be eligible for a return, the item must be unused, unwashed, and free from damage.

The following items are final sale and cannot be returned or refunded:

• Personalized or custom mugs
• Items marked as final sale
• Gift cards
• Items that have been used, washed, or damaged by the customer

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with clear photos of the item and packaging. We will gladly replace the item or resolve the issue at no additional cost to you.

Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.  If approved, we will issue the refund to your original payment method within 5–7 business days. Your bank or card issuer may require additional time to process and post the refund.

Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged item or incorrect order). We recommend using a trackable shipping method, as we are not responsible for lost returns.

Wholesale purchases are subject to separate terms and are not eligible for returns under this policy. Please review our Wholesale Terms for full details before placing a wholesale order.